Billing in Rollbar

For both monthly and annual plans, your account will have a billing cycle that starts on the day of the month when you originally signed up for the plan. The billing cycle is used to calculate your monthly usage. If you sign up after the 28th then your billing cycle date will vary depending on the length of the month.

If you exceed your monthly event limit, you can pay per event over the limit. If your on-demand charge is sufficiently high that it would be more economical to upgrade to the next plan, then we will send you an email to let you know it will be cheaper to upgrade to the next level.

You can upgrade your subscription at any time by going to Account Settings –> Choose Plan.

If you are on a strict budget and don't mind missing some errors, then you can choose to disable on-demand events at Account Settings –> Billing Info. If on-demand is disabled and you reach your plan limit, we will not process new errors until your next billing cycle begins. You can also choose to set a limit to the number of occurrences that will be processed, to add more flexibility to your account.

On-demand event charges are calculated at the end of your billing cycle, and are included in the next month's subscription charge.

If you upgrade your account, then you will be charged immediately for the difference between your old plan and your new one. Your monthly billing date will remain the same.

Additionally, Rollbar annual plans offer a way to pre-pay for usage at a rate equivalent to receiving two months free in a year. If you are on an annual plan and exceed your monthly event limit, the cost of the additional events is deducted from the remaining balance of your prepayment, and your annual plan will end before 12 months. When the funds in an annual plan are fully depleted, your account will be charged the amount of the annual plan again, and a new annual cycle will begin.