The following applies to accounts created via Rollbar.com. See the section Partner Billing for details on how billing works if you created an account elsewhere.
For both monthly and annual plans, your account will have a billing cycle that starts on the day of the month when you originally signed up for the plan. The billing cycle is used to calculate your monthly usage. If you sign up after the 28th then your billing cycle date will vary depending on the length of the month.
On-Demand Events & Upgrades for Monthly Plans
The following applies to monthly subscriptions for accounts created via Rollbar.com.
If you exceed your monthly event limit, you can now pay per event over the limit. If your on-demand charge is sufficiently high that it would be more economical to upgrade to the next plan, then we'll do it for you automatically and you won't be charged for the overages.
Online pricing: https://rollbar.com/pricing
Once your account has been automatically upgraded, it will remain at the new plan level for future billing cycles. You can change your plan at any time by going to Account Settings → Choose Plan. If you choose a lower plan level, the change will take effect at the start of your next monthly billing cycle.
You may also upgrade your subscription manually at any time by going to Account Settings → Choose Plan.
Usage & Upgrade Alerts
Rollbar will send an email alert to all members of the Owners team when an account's monthly usage reaches:
- 70% of monthly limit
- 100% of monthly limit
An additional email will be sent to the Owners if the account is automatically upgraded.
If you are on a strict budget and don't mind missing some errors, then you can choose to disable on-demand events at Account Settings → Billing Info. If on-demand is disabled and you reach your plan limit, we will not process new errors until your next billing cycle begins.
On-demand event charges are calculated at the end of your billing cycle, and are included in the next month's subscription charge.
Here's an example of how this works:
Your Essential - 100,000 Events ($49/mo) plan is billed each month on the 10th. During the period April 10 - May 9, you use 109,532 events (9,532 over your monthly limit). On May 10th, your monthly charge will be $58.53 * $9.53 for on-demand events during April 10 - May 9. * $49.00 for your subscription May 10 - June 9.
If your account is upgraded (manually by you or automatically by us), then you will be charged immediately for the difference between your old plan and your new one. Your monthly billing date will remain the same.
Here's an example of how this works:
Your Essential - 100,000 Events ($49/mo) plan is billed each month on the 10th. On the April 20, you choose to upgrade to the Essential - 500,000 Events ($149/mo) plan, or your on-demand usage exceeds 100,000 events. You are immediately charged ($149 - $49 = $100) for the upgrade. Your next charge will be on May 10 for $149.
Rollbar annual plans offer a way to pre-pay for usage at a rate equivalent to receiving two months free in a year.
On-Demand Events & Annual Plans
Paying by credit card
If you are on an annual plan using your credit card for payment and exceed your monthly event limit, you will not be automatically upgraded to the next subscription plan and the cost of the additional events will be billed separately.
Your monthly subscription fee will be deducted from the remaining balance of your prepayment, so your annual plan will last exactly 12 months. When the funds in an annual plan are fully used, your account will be charged the amount of the annual plan again, and a new annual cycle will begin.
|Annual prepayment||Monthly discounted subscription fee (deducted from the remaining balance of the prepayment)||Remaining Balance||On-demand events (billed separately)||Monthly cost|
|New annual cycle begins|
Paying by invoice
If you are on an annual plan paying by invoice and exceed your monthly event limit, the cost of the additional events is deducted from the remaining balance of your prepayment. If the cost of your on-demand charge is sufficiently high that it would be more economical to upgrade to the next plan, then we'll do it for you automatically and deduct the upgrade charge from your prepayment balance instead of you being charged for the overages. In both scenarios, your annual plan will end before 12 months.
When the funds in an annual plan are fully depleted, your account will be charged the amount of the annual plan again, and a new annual cycle will begin.
If you created your account through Heroku, then your Rollbar subscription is included in your monthly Heroku bill.
Rollbar cannot automatically upgrade accounts created through Heroku. If you reach your monthly event limit, then error data will not be processed until you migrate your plan (instructions here) or a new monthly billing cycle begins.
If you created your account through GitHub Marketplace, then your Rollbar subscription is included in your monthly GitHub bill.
Rollbar cannot automatically upgrade accounts created through GitHub Marketplace. If you reach your monthly event limit, then error data will not be processed until you edit your plan in GitHub Marketplace or a new monthly billing cycle begins.
Updated 6 months ago